WORKFORCE PERFORMANCE OPTIMIZATION

PERFORMANCE

All high performing organizations are agile, flexible, relevant, and competitive. Everyone in a high performing workforce is a team player. Together, Everyone Achieves More (T-E-A-M). Comradery is the cohesive fabric that binds the workforce.

IMPROVING CAPABILITY

The most effective companies are continuously acquiring new knowledge and skills necessary for them to evolve and build their capabilities. These organizations are aware of the importance of capturing data and information from as many sources as possible and analysing it to glean invaluable insights which contribute to the continuous acquisition of new knowledge, skills and capabilities.

Competencies

Competencies are the knowledge, skills, and attitudes individuals need to complete the tasks associated with their role in an organization. Only through an unwavering commitment to a high standard of rigor is it possible to assure all stakeholders that the entire workforce has the required competencies. This approach applies to everyone, i.e. frontline customer facing staff, production personnel, distribution channels, supply chain, CEOs, VPs, Directors, maintenance persons, etc. It is the collective competencies of everyone that determines the competitiveness of an organization.

Best practices

Best practices are a way of doing things that are acknowledged by everyone as being the best methods and/or techniques for completing tasks. Organizations significantly improve their performance when they are constantly identifying and evolving their best practices. This requires everyone in an organization to accept the fact that what is current today, could be obsolete or out-dated tomorrow!

Knowledge

Ensuring employees are competent performing tasks starts with separating the knowledge and skills of a job. Knowledge consists of concepts, principles, procedures, and factual information that is committed to memory.

Knowledge without discipline is meaningless

Skills

Becoming skilled at doing something means 1) acquiring knowledge, 2) comprehending the knowledge, and 3) applying it to perform one or more tasks.

The more skilled a workforce is, the greater the capabilities of an organization.

Attitudes

In every facet of our lives and the organizations we work for, attitude is very important. The attitudes we have about the organizations we work for is directly linked to the timeliness, accuracy, and quality with which we complete the tasks associated with our role.

“I have always believed that the way you treat your employees is the way they will treat your customers, and that people flourish when they are praised.” – Sir Richard Branson

Organizations that invest in employee development benefit from improved engagement, overall positivity of their workforce, and exceptional customer experiences.

Every time an employee engages with a customer is a human moment that is an opportunity to create a loyal customer and ambassador for the organization. Loyal customers are repeat business and ambassadors spread the word about an organization.

Critical thinking

Critical thinking in the workplace requires individuals to be competent at considering sources of information, synthesizing information, performing evaluations and making quick decisions. In today’s rapidly changing markets, good critical thinking skills are extremely important.